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Privacy Policy

Last updated: 29 September 2026

Eventsflare ("Eventsflare", "we", "us") is an online ticketing and event discovery portal for events such as conferences, concerts, nightlife, parties, festivals, fundraisers, exhibitions, activities, artist listings and trade fairs ("Events", "Services"). We connect event organizers, artists and venues ("Organizers") with the people who attend ("Users", "you"). We respect your privacy and recognise the need to protect the personal data you share with us. This policy explains what we collect, why, who sees it, how long we keep it and how you can control it. It is written to meet the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and its rules.

1. Personal data we collect

Data you give us

  • Bookings and accounts: name, email address, mobile number, ticket choices, answers to questions an Organizer asks at checkout, and details you add to your account or Organizer profile. If you sign in with Google, Facebook or Twitter, we receive the basic profile details you allow them to share.
  • Sign-ups and alerts: your email address or mobile number, your city and the city, venue, event or category you want updates about, when you use "Notify me", "Remind me", "Alert me" or the newsletter forms.
  • Messages: what you write in our contact and enquiry forms, and your replies to our emails or WhatsApp messages.
  • Interest in an event: if you tell us you are interested in an event or save it, we record that against the event.

Details you type but do not submit

If you start entering your name, email address or mobile number in a booking, "I am interested" or enquiry form and leave before submitting it, we may store what you typed so that we can help you finish that booking or answer that enquiry. We do not use these details for marketing unless you also opt in to marketing messages (see section 4). You can ask us to delete them at any time (see section 9).

Data collected automatically

We record the internet address of the domains people visit us from, your IP address, browser and device information, the pages you view, the city you choose and how you use the site. We use this to run and secure the service, count visits and do internal research on our users' demographics, interests and behaviour so we can understand, protect and serve you better. Some of this is collected through cookies and similar tools (see section 5).

Data from others

Payment gateways tell us whether a payment succeeded. We do not receive or store your card number, UPI PIN or net banking password.

If you choose not to provide the information we request, you can still browse the website, but you may not be able to book tickets or use certain features, offers and services.

2. Why we use your data
  • To provide the Services you ask for: process your booking, send your e-ticket and booking updates, let the Organizer manage attendance, provide support and handle refund requests.
  • To meet legal and accounting duties: keep transaction records, prevent fraud and misuse, and respond to lawful requests from authorities.
  • To improve the site: measure what works, fix problems and plan new features.
  • To send you marketing and event updates, only if you agree: see section 4.

We use your data for these purposes because you have given consent, because you asked us for a service, or because the law allows or requires it (for example, keeping tax records).

3. Who we share your data with

Eventsflare does not sell your personal data. We share it only as needed:

  • Event Organizers, artists and venues: when you book or RSVP, the Organizer of that event receives your name, contact details and booking information so they can run the event and check you in. They are responsible for how they use it and must follow applicable law. Eventsflare allows Organizers to access the information only for purposes of confirming your registration and providing you with the benefits you are entitled to.
  • Payment gateways such as Razorpay and Cashfree, to take payment and process refunds.
  • Service providers that host our platform, send email and WhatsApp messages (for example MSG91), deliver images and files (for example Cloudinary), and provide analytics and advertising tools. They may use your data only to provide their service to us.
  • Authorities and advisers when the law requires it, in response to a search warrant or other legal process, to protect against imminent physical harm to you or others, or to enforce our Terms.

If Eventsflare is ever involved in a merger, acquisition or sale of its business, your data may be transferred as part of it, and we will tell you if the way your data is handled changes.

4. Marketing messages by email, SMS and WhatsApp

We send you event updates, reminders, offers and newsletters by email, SMS or WhatsApp only if you have agreed to receive them. Where we ask, the consent box is never ticked for you, and you can use the site and book tickets without ticking it.

When you agree, we record the date, the form you used and the city or event you were interested in. We use this to send you relevant updates, for example events in your city or new listings from a venue you follow. You can withdraw consent at any time: use the unsubscribe link in any email, reply STOP to a WhatsApp or SMS message, or write to us at the address in section 10. Withdrawing consent does not affect messages we sent earlier. We will still send messages that are necessary for a booking you made, such as your ticket, payment confirmation and changes to the event.

5. Cookies, analytics and advertising

Cookies are identifiers that a website can send to your browser to store on your device so that it remembers you on your next visit. We and our partners use cookies and similar technologies to:

  • keep the site working (for example remembering the city you chose, your session and your checkout);
  • measure visits and understand how the site is used, using Google Analytics and Google Tag Manager;
  • measure the results of our advertising and show relevant ads to people who visited our site, using the Meta (Facebook) Pixel; and
  • show advertising on our pages through Google AdSense. Google and its partners may use cookies to show ads based on your visits to this and other websites.

You can control cookies in your browser settings, and you can manage advertising preferences in your Google Ad Settings and your Meta ad preferences. If you block cookies, some parts of the site, such as checkout, may not work properly. When you submit a sign-up form, we may tell Google and Meta that a sign-up happened so we can measure our advertising, but we do not send them the email address or mobile number you typed into our forms.

6. Where your data is stored

Your data is stored on servers and services operated by us and our providers. Some providers, such as Google, Meta and Cloudinary, may process data on servers outside India. We use such providers only where they give appropriate protection for your data.

7. How long we keep your data
  • Booking and payment records: for as long as tax, accounting and consumer laws require us to keep them.
  • Account details: while your account is active, and for a reasonable time after you close it so we can deal with disputes.
  • Marketing sign-ups: until you withdraw consent, or until you have not opened or interacted with our messages for 24 months, whichever is earlier.
  • Details typed but not submitted: for up to 90 days, unless you go on to book or opt in.
  • Site usage and analytics data: for the period set by our analytics providers, normally up to 26 months.

When we no longer need data, we delete it or remove anything that identifies you.

8. Keeping your data safe

Eventsflare takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. We will continue to enhance our security procedures as new technology becomes available. No system is completely secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

9. Your rights and choices

Under the DPDP Act you have the right to:

  • ask for a summary of the personal data we hold about you and who we have shared it with;
  • ask us to correct or complete data that is wrong or out of date;
  • ask us to erase your data when it is no longer needed for the purpose it was collected for;
  • withdraw your consent at any time, as easily as you gave it;
  • have your grievances answered (see section 10); and
  • nominate another person to exercise these rights for you if you die or become unable to.

To use any of these rights, email us from the address you used with us, or tell us the email or mobile number to look up, and say what you want us to do. We may ask for proof that the data is yours before we act. Some records, such as payment records, must be kept by law even if you ask us to delete them.

10. Children

Our Services are meant for people aged 18 and over. Many events are age restricted. We do not knowingly collect personal data of anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.

11. Grievance Officer and complaints

If you have a question, request or complaint about your personal data, contact our Grievance Officer:
Grievance Officer, Eventsflare
Email: eventsflare.official@gmail.com
Subject line: "Privacy request" or "Privacy complaint"

We will acknowledge your message within 3 working days and aim to resolve it within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India once it is operational under the DPDP Act.

12. Changes to this policy

If our privacy policy changes in the future, we will post the new version here and update the date at the top. If a change affects how we use data you have already given us for marketing, we will ask for your consent again. Please visit this page regularly so you understand our current policy.